Code of Practice
Background to Code of Practice
Commencement of Code of Practice
Training Requirements Under the Code
Further Information
Background
The Gambling and Racing
Control Act 1999
requires the Commission to develop one or more Codes of Practice to cover all gambling licensees in the ACT.
Following extensive public consultation, including specific one-on-one meetings
with industry groups, the Commission developed a
Code of Practice to cover all ACT gambling providers.
One Code was developed due to the common principles between providers including advertising and promotions, provision of information to gamblers, training of staff, harm minimisation measures and dealing with problem gamblers.
The Code is designed to provide minimum standards of harm minimisation across all gambling providers.
The Code of Practice
is mandatory and has penalties for breaches. The penalties may be in the form of
prosecution or by way of disciplinary action under specific gaming legislation,
such as the Gaming
Machine Act 2004 or the
Casino Control Act 2006.
Commencement of the Code of Practice
The Code of Practice
commenced on 1 December 2002 with some provisions delayed until 1 May 2003.
Training Requirements
General
The Code of Practice requires all Gambling Contact Officers as well as staff
and their supervisors who are directly involved in providing gambling services to successfully
complete approved training programs.
Training can be conducted by an outside organisation or by the licensee as an internal
training program as long as the training program is approved by the Commission.
Gambling Contact Officers' Training
Regulation 11(3) of the Code of Practice states that Gambling Contact Officers
(GCOs) must receive approved training.
The following organisations have had training programs for GCOs approved -
ACTTAB
Nil approved as at 28 March 2011.
Bookmakers
Nil approved as at 28 March 2011.
Casino
Nil approved as at 28 March 2011.
Gaming Machines
Access Recognized Training
Unit 12A
16 National Circuit
BARTON ACT 2600
Contact: Mark Field
Phone: 6162 0225
Fax: 6162 0229
Mobile: 0407 279 223
E-mail: markf@agt.edu.au
S.K.I.R.T. (Specific Key Industry Recognised Trainers) a division of RGT
PO Box 3007
WANNIASSA
ACT 2902
Contact: Vicki Eveille / Kelley Reay
Phone: 0448 975 478 / 0448 875 478
E-mail: skirt@grapevine.com.au
Clubcare ACT (Lifeline Canberra)
1st Floor, 71 Northbourne Avenue
(GPO Box 583)
CANBERRA CITY ACT 2601
Phone: 6247 0655
Fax: 6257 4290
BetSafe
Paul Symond Consultancy
Suite 1D
9 Blaxland Road
RHODES NSW 2122
PO Box 1031
EASTWOOD NSW 2122
Contact: Daniel Symond
Phone: 9874 0744
Fax: 9874 3186
E-mail: enquiries@betsafe.com.au
Interactive Gaming
Nil approved as at 26 February 2004.
Lotteries Operators
Please contact the Commission for more details about the availability of approved training programmes.
Staff Training
Pursuant to Section 1.4 of Schedule 1 of the Code of Practice all staff who are directly involved in providing gambling services and persons who supervise these staff must undergo approved training.
Where new staff are employed and have not undertaken the appropriate training, the employer (licensee) must seek from the Commission a temporary exemption to cover the period prior to these persons undertaking the course.
An application for the exemption must include the following information:
- details of the nominated persons;
- evidence that definite arrangements have been made for these persons to attend the next available course;
- the date of the course; and
- details of the course provider.
Section 1.4 of the Code of Practice also provides that relevant staff must undergo a training course every five years.
Lottery providers and ACTTAB only need to provide training for the person in charge
of each gambling facility (such as an agency outlet). The person in charge of each
gambling facility is required to ensure that their staff (and staff supervisors)
are appropriately trained under an approved training course.
The following organisations have had training programs for staff approved -
ACTTAB
ACTTAB Limited
Suite 1
Level 1 Gunghalin Marketplace
Hibberson Street
GUNGHALIN ACT 2912
Locked Bag 3001
GUNGHALIN ACT 2912
Contact: MaryJane Lalliard
Phone: 6245 6245
Fax: 6245 6242
Bookmakers
Nil approved as at 28 March 2011
Casino
Casino Canberra
Glebe Park
CANBERRA CITY ACT 2601
PO Box 262
CIVIC SQUARE ACT 2608
Contact: Peter Stewein
Phone: 6257 7074
Fax: 6257 7079
Gaming Machines
Capital Training Institute Pty Ltd
Cooyong Centre
1 Torrens Street
BRADDON ACT 2612 Phone: 02 6247 2839
Fax: 02 6247 2915
E-mail: jnott@cticanberra.com.au
Clubcare ACT (Lifeline Canberra)
1st Floor, 71 Northbourne Avenue
(GPO Box 583)
CANBERRA CITY ACT 2601
Phone: 6247 0655
Fax: 6257 4290
S.K.I.R.T. (Specific Key Industry Recognised Trainers) a division of RGT
PO Box 3007
WANNIASSA
ACT 2902
Contact: Vicki Eveille / Kelley Reay
Phone: 0448 975 478 / 0448 875 478
E-mail: skirt@grapevine.com.au
Paul Symond Consultancy
Suite 1D
9 Blaxland Road
RHODES NSW 2122
PO Box 1031
EASTWOOD NSW 2122
Contact: Daniel Symond
Phone: 9874 0744
Fax: 9874 3186
E-mail: enquiries@betsafe.com.au
QUEST Employment Training Solutions
Unit 104 Northpoint Plaza
Cnr Benjamin Way & Chandler St
BELCONNEN ACT 2616
Contact: May Kerr
Phone: 6253 0588
Fax: 6253 0598
E-mail:info@questsolutions.com.au
Barrie Cook
PO Box 9
Higgins ACT 2615
Phone: 62548147
E-mail: ttact@ozemail.com.au
Access Group Training Pty Ltd
Unit 12A
16 National Circuit
BARTON ACT 2600
Contact: Mark Field
Phone: 6162 0225
Fax: 6162 0229
Mobile: 0407 279 223
E-mail:
markf@agt.edu.au
Access Recognized Training
Unit 12A
16 National Circuit
BARTON ACT 2600
Contact: Mark Field
Phone: 6162 0225
Fax: 6162 0229
Mobile: 0407 279 223
E-mail: markf@agt.edu.au
JCE Positive
68
Baddeley Crescent
SPENCE ACT 2615
Contact: Edward Nathan
Phone: 6258 0033
Interactive Gaming
Nil approved as at 28 March 2011.
Lotteries Operators
NSW Lotteries Corporation
87 Ipswich Road
WOOLLOONGABBA QLD 4102
Locked Bag 7
Coorparoo DC QLD 4151
Contact: Glenda Manne
Phone: 1300 882 296
E-mail:glenda.manne@goldencasket.com
Further Information
For Brochures click here.
For Exclusion Forms click here
For further information please phone 6207 0359.
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