Code of Practice
Background to Code of Practice
Commencement of Code of Practice
Review and Amendment of the
Code of Practice
Training Requirements Under the Code
Further Information
Background
The Gambling and Racing
Control Act 1999
requires the Commission to develop one or more Code
or Codes of Practice to cover all gambling licensees in the ACT.
Following extensive public consultation, including specific one-on-one meetings
with industry groups, the Commission has developed a
Code of Practice to cover all ACT gambling providers.
One Code was developed due to the common principles between providers including advertising and promotions, provision of information to gamblers, training of staff, harm minimisation measures and dealing with problem gamblers.
The Code is designed to provide minimum standards of harm minimisation across all gambling providers.
The Code of Practice
is mandatory and has penalties for breaches. The penalties may be in the form of
prosecution or by way of disciplinary action under specific regulatory legislation,
such as the Gaming
Machine Act 2004 or the
Casino Control Act 2006.
Commencement of the Code of Practice
The Code of Practice
commenced on 1 December 2002 with some provisions being delayed until 1 May 2003
to allow time for compliance. The delayed provisions include training of staff and
development of procedures and information brochures or signs.
Training Requirements
General
The Code of Practice requires all Gambling Contact Officers as well as staff and their supervisors directly involved in providing gambling services to successfully complete approved training programs.Training can be conducted by an outside organisation or by the licensee as an internal training program as long as the training program is approved by the Commission.
Gambling Contact Officers' Training
Regulation 11(3) of the Code of Practice states that Gambling Contact Officers (GCOs) must receive approved training. Training programs specifically targeted to GCOs must be completed by 1 May 2003.The following organisations have had training programs for GCOs approved -
ACTTAB
Nil approved as at 1 July 2006.Bookmakers
Nil approved as at 1 July 2006.Casino
Nil approved as at 1 July 2006.Gaming Machines
S.K.I.R.T. (Specific Key Industry Recognised Trainers)
PO Box 3930WESTON CREEK ACT 2611
Contact: Kelley Reay
Phone: 04488 75478 (04488 SKIRT)
E-mail: skirt1@bigpond.com.au
Clubcare ACT (Lifeline Canberra)
1st Floor, 71 Northbourne AvenueCANBERRA CITY ACT 2601
GPO Box 583
CANBERRA CITY ACT 2601
Contact: Paul Guinane
Phone: 6247 0655
Fax: 6257 4290
E-mail: paul.guinane@act.lifeline.org.au
BetSafe
Paul Symond ConsultancySuite 1D
9 Blaxland Road
RHODES NSW 2122
PO Box 1031
EASTWOOD NSW 2122
Contact: Daniel Symond
Phone: 9874 0744
Fax: 9874 3186
E-mail: enquiries@betsafe.com.au
Interactive Gaming
Nil approved as at 26 February 2004.Lotteries Operators
A training program has been approved - contact the Commission for more details:Contact: James Mullan
Phone: 6207 0395
Fax: 6207 7390
E-mail: James.Mullan@act.gov.au
Staff Training
Persuant to Section 1.4 of Schedule 1 of the Code of Practice all staff who are directly involved in providing gambling services and persons who supervise these staff must undergo approved training.
Where new staff are employed and have not undertaken the appropriate training, the employer (licensee) must seek from the Commission a temporary exemption to cover the period prior to these persons undertaking the course.
An application for the exemption must include the following information:
- details of the nominated persons;
- evidence that definite arrangements have been made for these persons to attend the next available course;
- the date of the course; and
- details of the course provider.
Section 1.4 of the Code of Practice also provides that relevant staff must undergo a training course every five years.
Lottery providers and ACTTAB only need to provide training for the person in charge
of each gambling facility (such as an agency outlet). The person in charge of each
gambling facility is required to ensure that their staff (and staff supervisors)
are appropriately trained under an approved training course.
The following organisations have had training programs for staff approved -
ACTTAB
ACTTAB LimitedSuite 1
Level 1 Gunghalin Marketplace
Hibberson Street
GUNGHALIN ACT 2912
Locked Bag 3001
GUNGHALIN ACT 2912
Contact: MaryJane Lalliard
Phone: 6245 6245
Fax: 6245 6242
Bookmakers
Nil approved as at 26 February 2004.Casino
Casino CanberraGlebe Park
CANBERRA CITY ACT 2601
PO Box 262
CIVIC SQUARE ACT 2608
Contact: Andrew McGrath
Phone: 6257 7074
Fax: 6257 7079
Gaming Machines
Clubcare ACT (Lifeline Canberra)
1st Floor, 71 Northbourne AvenueCANBERRA CITY ACT 2601
GPO Box 583
CANBERRA CITY ACT 2601
Contact: Paul Guinane
Phone: 6247 0655
Fax: 6257 4290
E-mail:
paul.guinane@act.lifeline.org.au
S.K.I.R.T. (Specific Key Industry Recognised Trainers)
PO Box 3930WESTON CREEK ACT 2611
Contact: Kelley Reay
Phone: 04488 75478 (04488 SKIRT)
E-mail: skirt1@bigpond.com.au
BetSafe
Paul Symond ConsultancySuite 1D
9 Blaxland Road
RHODES NSW 2122
PO Box 1031
EASTWOOD NSW 2122
Contact: Daniel Symond
Phone: 9874 0744
Fax: 9874 3186
E-mail: enquiries@betsafe.com.au
QUEST Employment Training Solutions
Level 1, Sverdrup House15 Moore Street
CANBERRA CITY ACT 2601
Contact: May Kerr
Phone: 6257 1146
Fax: 6257 2763
E-mail:may.kerr@questsolutions.com.au
Barrie Cook
PO Box 9Higgins ACT 2615
Phone: 62548147
E-mail: ttact@ozemail.com.au
Chameleon Personnel & Training
Certificate issued by Access Group Training Pty Ltd)
Downer Business Park2 Bradfield Street
DOWNER ACT 2602
Contact: Mark Field
Phone: 6242 1362
Mobile: 0407 279 223
E-mail:
mark.field@clubstart.com.au
JCE Positive Outcomes
68
Baddeley Crescent
SPENCE ACT 2615
Contact: Jannie Fahey
Phone: 6258 0033
Interactive Gaming
Nil approved as at 26 February 2004.Lotteries Operators
Tattersall's Sweeps Pty Ltd
615 St Kilda RdMELBOURNE VIC 3004
Locked Bag 888
St Kilda Road Central
MELBOURNE VIC 3008
Contact: Andrew Birks
Phone: 03 8517 7248
Fax: 03 8517 7472
E-mail:andrew.birks@tattersalls.com.au
NSW Lotteries Corporation
2 Figtree DriveHOMEBUSH BAY NSW 2127
Contact: John Vineburg
Phone: 9752 5754
Fax: 9752 5769
Further Information
For Code of Practice brochures click here.
For Exclusion Forms click here
For further information please phone 6207 0359.
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