About the ACT Gambling & Racing Commission


Objectives

The major objectives of the Commission are to:

  • regulate gambling and racing activities in accordance with ACT gaming laws.

  • review gaming laws to ensure their continued relevance and appropriateness.
  • manage research and data collection in regard to the social and economic impacts of gambling in the ACT.
  • ensure compliance by gaming organizations and persons with payment of fee and tax liabilities.
  • manage its resources in an efficient and effective manner.

Client Service Charter

Our customers are . . .

  • the ACT Government.

  • the ACT Gambling & Racing Industry.

  • the ACT public.

We are here to . . .

  • Strive to prevent or eliminate illegal activity within the gambling and racing sector.

  • Ensure that persons and organizations conducting gambling and racing activities in the ACT are suitable to conduct gambling and racing activities.

  • Ensure that staff involved in the delivery of gambling and racing services are of good character and reputation.

  • Ensure that gambling and racing activities are conducted fairly and in accordance with relevant legislation and any associated rules and guidelines.

  • Ensure that the ACT Government receives the correct amount of tax and other fees associated with gambling and racing activities.

What you can expect from us . . .

The Commission aims to provide a high standard of service to its customers by providing an honest, impartial and professional level of service in accordance with Government policy and recognised "best practice" principles.

We strive to provide an initial response to all written enquiries and correspondence within 5 working days of their receipt.

All complaints by patrons of the Territory's gambling and racing industries will be fairly and independently investigated.

Licensing applications will be processed as soon as possible.

The Commission's office will be open between 8.30 am and 5.00pm Monday to Friday (excluding Public Holidays)

How you can help us . . .

  • by providing feedback on how we can improve our services or service standards.

  • by responding to our requests for information in a timely and accurate manner.

Suggestions and complaints . . .

If you have a suggestion about how we can improve our service delivery, or have a complaint about the service provided, please contact the Commission by telephone, letter or email.

If your complaint relates to an incident involving the provision of any gambling services in the ACT, you should, in the first instance, attempt to resolve the matter with staff of the gambling or racing service provider involved. However, if you feel this approach has not been successful, then contact the Gambling & Racing Commission. 



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