Exclusion Support

The ACT Online Gambling Exclusion Scheme provides a means for people to be excluded from gambling at licensed venues in the ACT.

There are two types of exclusions – self-exclusion and licensee exclusion.

Self-Exclusion

Self-exclusion is where a person chooses to exclude themselves from gambling at as many licensed venues in the ACT as they believe they need.

Licensed gambling venues in the ACT include:

  • clubs and taverns with electronic gaming machines;
  • all ACTTAB facilities including branches, agencies, telephone, on course and online gambling facilities; and
  • Casino Canberra.

A person can ask for help with self-exclusion from a gambling venue, the ACT Gambling Counselling and Support Service or they can get a self-exclusion Deed (PDF 579KB) and lodge it directly with the Commission. ACT Exclusion Support Fact Sheet (PDF 322KB)  gives more information about the self-exclusion process.

Revoking a self-exclusion - A person can apply at any time to revoke their self-exclusion by completing an Application to Revoke Self-exclusion (PDF 352KB) and sending it to the Commission. A person can also ask to revoke their self-exclusion by contacting a venue they are excluded from. There is a seven day “cooling off” period after the application is made before the revocation becomes effective.

Licensee Exclusion

Licensee exclusion can happen when a gambling licensee believes the welfare of a person or their dependants is seriously at risk from the person's gambling. The licensee must exclude the person from gambling at their venue by issuing a Notice of Exclusion from Gambling by Licensee (PDF 516KB).

A licensee must give a copy of the exclusion notice to the excluded person and this document will outline the reasons the licensee has taken this action. A person who doesn’t agree with the licensee’s decision may ask the licensee to reconsider and may ask the Commission to review the exclusion.

Support for family and friends

A family member or a friend of someone who they believe is being harmed by gambling may talk with the Gambling Contact Officer (GCO) at a venue where that person gambles. The GCO should consider all information available to them and decide whether the licensee needs to exclude a person because their gambling is posing a serious risk to their welfare. The GCO should make a note of the conversation in the Gambling Incident Register. A family member or friend who believes a GCO hasn’t responded appropriately to their concerns can contact the Commission to for further help.

A concerned family member or friend can also contact gambling help services (see below) for help with their own situation, including financial counselling, even if the person gambling is not yet ready to seek help.

Information for Licensees

All gaming machine licensees as well as the totalisator and casino licensees must use the ACT’s secure on-line exclusion database for all self-exclusions and licensee exclusions under the Gambling and Racing Control (Code of Practice) Regulation 2002.

Venue staff requiring access the secure on-line exclusion database will need to complete a Database User Application Form (PDF 42KB) and send it to the Commission by either:

Fax: 02 6207 7372
E-mail: exclusionsupport@act.gov.au
Mail: GPO Box 158, CANBERRA ACT 2601

Further Information

For further information regarding the ACT Exclusion scheme, or for assistance in completing a self-exclusion or to enquire about any gambling issue, please contact any of the organisations listed below.

ACT Gambling and Racing Commission
Phone: 02 6207 0359
E-mail: exclusionsupport@act.gov.au

ACT Gambling Counselling and Support Service
Phone: 1800 858 858

National Gambling Helpline
24/7 telephone help 1800 858 858

Gambling Help Online
www.gamblinghelponline.org.au
Information, 24/7 real time, e-mail support.

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