Gambling Harm Awareness Week

19-25 October 2020

Gambling transaction blocks on credit and debit cards


Several Australian banks and financial institutions have recently introduced options that allow customers to block gambling transactions on their credit and debit cards.

Upon request, a block will usually be activated immediately. The amount of time it takes to lift a block differs, but it is generally up to two business days.

The process of blocking gambling transactions on credit/debit cards varies between banks and financial institutions. In most instances, customers must make a request, but some banks and institutions offer customers the option of doing it themselves via a smartphone app.

In some cases, a block will not be ongoing. The customer must nominate the period of time they wish the block to apply before it expires.

These types of initiatives are not always actively promoted, so anyone wishing to block gambling transactions on their cards is encouraged to familiarise themselves with the relevant policies and/or to make specific enquiries of their bank or financial institution.

Below is some information about options currently available to customers at some banks.

If you struggle with or are negatively affected by gambling – your own or someone else’s – you can access free, confidential support 24/7 on 1800 858 858.

There are many ways to get information and support.

Commonwealth Bank

Blocks can be applied to credit and debit cards. Customers commit to a set period of time and receive an SMS to notify them when the block has been activated.

Call the Financial Assist Sensitive Matters team on 1300 720 814 between 8am and 6pm, Monday through Friday.

For more information: commbank.com.au/support/gambling-support.html .

National Australia Bank (NAB)

Blocks can be applied to credit and debit cards, including via the NAB smartphone app.

Primary card holders, additional card holders, people who hold a power of attorney, and people who have third-party access to another person’s internet banking can apply for a block.

For more information call NAB Customer Support on 1300 308 175 or visit nab.com.au/personal/customer-support/gambling-restriction .

Westpac

Blocks can be applied to credit and debit cards.

Call the Customer Care team on 131 900 between 9am and 6pm, Monday through Friday.

For more information: westpac.com.au/personal-banking/credit-cards/manage/gambling-preference/ .

Bank of Melbourne

Blocks apply to credit cards only.

Call the Customer Care team on 132 266 between 9am and 6pm, Monday through Friday.

For more information: bankofmelbourne.com.au/personal/credit-cards/manage/gambling-preference#qbodypar_bodyfaq-1 .

Other banks and financial institutions

The following banks and financial institutions prohibit all gambling transactions on credit cards:

For further information about credit cards and gambling transactions visit finder.com.au/gambling-transactions-using-your-credit-card-are-they-allowed

We thank the Victorian Responsible Gambling Foundation for collating information incorporated into this webpage.