All staff members who are directly involved in providing gambling services to patrons and their supervisors must successfully complete an approved training program before they start working at a gambling facility.
The Responsible Conduct of Gambling course is provided by organisations approved by the Commission. It includes material covered in SITHGAM201 - Provide responsible gambling services https://training.gov.au/Training/Details/SITHGAM201, as well as ACT-specific information.
Staff must also complete a refresher course every three years.
A Gambling Contact Officer (GCO) is the main point of contact for patrons and staff for gambling issues. Each licensee of a gambling facility must have at least one GCO who can be contacted when required.
GCOs must have completed an approved training programme in the last three years to start or continue in that role.They must also complete an approved training session every 12 months.
GCOs must attend at least one approved training session each year to continue being a GCO. This training must be relevant to the GCO role and increase their knowledge of gambling harm.
For more information or to book an annual approved GCO training session please email firstname.lastname@example.org
In certain circumstances the Commission may give an exemption to training requirement so that staff can start work immediately. It may cover some or all of the training or give an extended date for completion of the training.
An application for exemption must be sent to the Commission before the staff member starts work. It must include the following information
- details of the nominated persons;
- the reason for the application;
- evidence that definite arrangements have been made for the person to attend the next available course or that the person has recently completed a similar course;
- the date of the next available course; and
- details of the course provider.
Lottery providers and the totalisator licensee only need to provide training for the person in charge of each gambling facility (such as an agency outlet). This person then has to make sure that their staff and staff supervisors have completed an approved training course.
An organisation that wishes to have a training course approved by the Commission must lodge an Application Form – Approval of a Training Program (PDF 71KB). Advice to Training Providers Seeking Approval of a Training Program (Information sheet) (PDF 151KB) gives detailed information about what documents should be included in the application. The application should be made to Commission well in advance of the intended program start date.
For more information on the approval process and requirements, please contact the Commission.