Client Service Charter

Our customers are:


What you can expect from us

The Commission aims to provide a high standard of service to its customers by providing an honest, impartial and professional level of service in accordance with Government policy and recognised "best practice" principles.

We strive to provide an initial response to all written enquiries and correspondence within 5 working days of their receipt.

Licensing applications will be processed as soon as possible.

The Commission's office will be open between 8.30 am and 5.00pm Monday to Friday (excluding Public Holidays)

How you can help us:


If you have a suggestion about how we can improve our service delivery, or have a complaint about the service provided, please contact the Commission by telephone, letter or email.